Legal
Privacy Notice
In compliance with the Mexican Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), its Regulations and the Privacy Notice Guidelines, we make available the terms under which we process your personal data.
1. Data controller
The party responsible for collecting and processing your personal data is:
- Legal name
- Servicios Aéreos Estrella, S.A. de C.V.
- Trade name
- SAE Handling (Servicios Aéreos Estrella — SAE)
- RFC
- SAE880112661
- Address
- Aeropuerto Internacional de Toluca, Calle 1, Hangar 1, San Pedro Totoltepec, C.P. 50226, Toluca, Estado de México, Mexico
- Phone
- +52 722 340 6663
- [email protected]
2. Personal data we process
We only process the personal data you voluntarily provide when you contact us by email or phone, or when you fill in our brochure request form:
- Name, or the name you use on your account.
- Phone number.
- Email address.
- The content of your message and the details of your flight request (origin, destination, dates, aircraft and crew information, number of passengers and any information you choose to share).
We do not collect sensitive personal data. We do not request financial or asset-related data through this site.
3. Purposes of processing
Primary purposes (necessary for our relationship with you):
- Responding to your quote and contact requests.
- Preparing proposals and coordinating your flight’s handling.
- Providing handling, FBO, permit, flight plan, e-APIS and ground support services.
- Following up on and supporting contracted services.
Secondary purposes (not necessary; require your consent — you may refuse without affecting the service):
- Sending commercial information, promotions and news about our services.
- Service quality evaluation.
If you do not want your data used for secondary purposes, let us know by writing to [email protected].
4. Technical browsing and hosting data
When you visit this site, our hosting provider and content delivery network (CDN) may automatically log technical data such as your IP address, browser type, operating system and date and time of access, for security, fraud prevention and service operation purposes.
Fonts used on this site are served from this site or its font provider; when self-hosted, no data is transferred to third parties for that purpose.
5. Data transfers
If you contact us through third-party messaging or email services, your data is also processed by those providers under their own privacy policies. Such transfers are provided for in Article 37 of the LFPDPPP, as they are necessary to maintain or fulfill the relationship between you and the data controller.
Apart from the above and the exceptions in Article 37 of the LFPDPPP, we do not transfer your personal data to third parties without your consent.
6. Your ARCO rights
You have the right to Access, Rectify and Cancel your personal data, and to Object to its processing (ARCO rights). You may also revoke the consent you have given and limit the use or disclosure of your data.
To exercise these rights, send your request to [email protected] or call +52 722 340 6663, indicating: (i) your name and a means of receiving our reply; (ii) documents proving your identity; (iii) a clear description of the data and the right you wish to exercise.
We will respond within the time limits set by the LFPDPPP.
7. Authority
If you believe your right to personal data protection has been violated, you may file a complaint with Mexico’s data protection authority (INAI). Learn more at home.inai.org.mx.
8. Changes to this privacy notice
We reserve the right to modify this privacy notice at any time to comply with legal updates or changes to our services. Any modifications will be made available on this same page.
By using this site and contacting us, you acknowledge that you have read and understood this privacy notice.